Support and Training

We are with YOU every step of the way

Unlike other CRM programs Diamond Relations doesn’t just throw you into the deep end. We believe that the more help and support you have from us the better. That is why we begin with extensive training followed by weekly monitoring of your progress in the system.

Once your sales associates have had a training webinar with us on how to use the system the individual and the manager will receive weekly progress reports. A personalized screen shot of the opportunities and contacts that they have put into the system with notes and comments of the points they did correctly as well as areas they could improve.

We realize that many times when a new process is introduced it is all the rave, but then slowly begins to fade. To ensure this does not happen for our clients, we send out weekly progress reports for the first month. For the second month bi-weekly reports are given and from the third month forward monthly reports are sent.

Diamond Relations CRM – Progress Report

Security and Backup

Stability and Uptime

Diamond Relations offers high bandwidth access with Gigabit Backbone and built-in redundancy and RAID Drive protection to provide the highest standard of application uptime. The infrastructure is monitored 24/7 by experienced engineers to proactively resolve downtime issues before they occur. Regular full and differential backups including automatic backup replications at two secure remote locations, ensure that your data is never compromised.

Security and Safety

Diamond Relations hosted infrastructure offers unmatched reliability with information security and data privacy. Diamond Relations state-of-the-art data center is an extremely secured environment with controlled and monitored access to the physical facility. The data center offers complete intrusion protection with multi-layered Internet level and Domain level security and strong Antivirus, SPAM, and spyware scanning.